Shipping & Returns

Shipping Policy

Depending on your region, we will use a trusted logistics partner to deliver your purchase.Your purchase will be sent within 24 to 48 hours after receipt and should arrive at your door between 3 to 7 business days. (Delivery time may be surpassed relies upon your location). The customer must notify us within 48 hours of receiving order delivery confirmation by SMS or mail from Brilliance Publications LLP or a logistic partner if customer has not received the order. After the 48-hour mark from the time you received the notification confirming delivery, we cannot accept your complaint.

We'll keep you updated on your order's status at all times. We will send you a text message and an email with your order's tracking information as soon as it leaves our warehouse. From a customer's own Brilliance Publications LLP account, they may see the status of their order in your orders area.

Return & Exchange Policy

We want you to be completely satisfied with every transaction you make with us, therefore we take great care to verify that the goods we send you is exactly what you ordered. However, if a client isn't satisfied with their order for any reason (including dissatisfaction with the product's quality or the fact that it doesn't fit well), they have 7 days from the date of delivery to notify us and return the item in its original condition. We are unable to resend orders in a different size. After receiving the returned product, if the customer would like a refund, we can issue a refund to the customer's credit card or another original method of payment. If the order is paid for with cash on delivery, the money will be returned by NEFT to the customer's bank account. If you paid for shipping, you won't get a refund.

Also, please report any manufacturing, printing error, or discrepancies between the ordered and shipped products, accompanied by photos, within 7 days of receiving your purchase. A client may send pictures to info@brilliancepublications.co.uk.

Our quality assurance team will verify the authenticity of any reported variations or defects, and if they are confirmed, customers will get a full refund for their original method of payment.

Within 30 days after delivery, if a client discovers a manufacturing flaw in their product, they must contact us and provide photographic evidence of the fault. A client may send pictures to info@brilliancepublications.co.uk.

The consumer may initiate a return by going to the "Your Orders" area of his account on info@brilliancepublications.co.uk, contacting our customer service team at +44-7445098103, or sending an email to "info@brilliancepublications.co.uk."

Customer should check a few things before returning an item.

It must be in the original packaging and in unused condition.
It must be in factory-sealed packing.
All brand tags must be firmly attached.

We retain the right to deny a Return/Refund if the product is not received back in a resalable condition. We will pay for the cost of returning the goods to us if you are sending them back to us because of a mistake on our side or because it is damaged or faulty.

In addition, if the firm or seller determines that the returned item is not the same as the one the customer originally bought, the client will not be entitled to a refund or exchange. The return is solely at the discretion of the company/seller, and the seller assumes no liability for the goods.

If you desire to return an item that came with a free gift when you made your purchase, please send back both the item and the present.

The standard time frame for a return is 7-10 business days.